Terms of service

01Who we are

These terms are between you and Rajaliya Pty Ltd (ACN 704 030 553), an Australian company (“Rajaliya”, “we”, “us”). ProForge is a product of Rajaliya.

02Using our services

You can use our websites and products for your organisation’s own work, in line with these terms and any order or pilot agreement you sign with us. If a signed agreement says something different, the signed agreement wins.

03Your content and results

Your inputs, models and results remain yours. You give us a limited permission to store and process them only to provide the service to you. We don’t sell your content or use it to market our services without your explicit permission.

Any optional sharing of data, for example to build shared benchmarks, is a separate choice that is off unless you turn it on.

04Our software

We own ProForge and our other software, templates and documentation. Our products build on open-source scientific tools, which remain under their own licences; we credit them.

05Estimates and their limits

Our products provide decision support. Early-stage estimates carry real uncertainty and are not engineering certification, investment advice or a guarantee of commercial success. You remain responsible for the decisions you make with them.

06Fees and payment

Fees, currency and payment terms are set out in your order or pilot agreement. GST treatment to confirm. We won’t add unexpected charges after you’ve agreed a price.

07Pilots

Pilots have the scope, duration and support described in the pilot agreement. They don’t renew automatically; continuing is a separate decision.

08Acceptable use

Please don’t misuse the service: no attempting to break its security, overload it, access other customers’ data or use it unlawfully.

09Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for our work together.

10Liability

To be drafted with a lawyer. Nothing in these terms excludes rights you have under the Australian Consumer Law that can’t lawfully be excluded.

11Ending

You can stop using the service at any time. When an agreement ends, you’ll have a reasonable window to export your models and results, after which you can ask us to delete them.

12Changes to these terms

If we change these terms in a way that matters, we’ll tell you in advance. Changes won’t apply retrospectively to an agreement you’ve already signed.

13Governing law

These terms are governed by the laws of New South Wales, Australia.

14Contact

Questions about these terms: [email protected].